Privacy Policy

This Privacy Policy governs your use of the websites operated by Algae Genius ("Algae Genius", "we", "us", or "our"), including https://staging-shop-ag.magnussolutions.services and all associated pages, sub-domains, and online stores (collectively, the "Service" or "Website").

Our Disclaimer, Terms and Conditions, and Refund Policy (all available on the Website) are incorporated into this Privacy Policy by reference. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

1. Introduction

Algae Genius is a Malaysia-based brand. We are committed to protecting your privacy and handling your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") and any other applicable privacy laws.

We collect, use, and disclose personal data only for the purposes of providing and improving our Service, processing orders for ALL45E, and communicating with you. This Policy explains how we do so.

2. Definitions

Personal Data means any information in respect of commercial transactions that relates directly or indirectly to an identified or identifiable individual, as defined under the PDPA.

Service means the websites and online services operated by Algae Genius.

Usage Data means automatically collected information about how the Service is accessed and used.

Cookies are small data files stored on your device.

Data Subject / User means the individual whose personal data we collect, including guests who check out without creating an account.

3. Information We Collect

We collect the following types of information:

Personal data you provide

• Contact details (name, email address, phone number, address)
• Billing and shipping address
• Payment information (processed by third-party providers such as Curlec / Razorpay only — we do not store full card details)
• Account login credentials (if you create an account)
• Any information you voluntarily provide in enquiries, support requests, testimonials, or forms

Usage and Technical Data

• IP address, browser type and version, device identifiers
• Pages visited, time spent on pages, clickstream data
• Cookies and similar tracking technologies

Location Data

Only if you explicitly enable location services (you can disable this at any time via device settings). We also use the shipping address you provide to calculate delivery.

Other Data

Aggregated or anonymised data that does not identify you individually.

4. How We Use Your Information

We use your personal data for the following purposes (consistent with the PDPA):

• To provide, maintain, and improve the Service
• To process orders, payments, deliveries, and refunds (including guest checkout)
• To communicate with you (order confirmations, support, newsletters, and marketing — you may opt out of marketing at any time)
• To personalise your experience and deliver relevant content
• To analyse usage and improve functionality and security
• To comply with legal obligations, resolve disputes, and enforce our agreements
• For any other purpose with your consent or as permitted by law

5. Cookies and Tracking Technologies

We use essential, functional, analytics, and (where applicable) marketing cookies. You can manage preferences through your browser settings. Essential cookies are required for the Service to function, including cart, checkout, and session security.

6. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Malaysian law (for example tax, consumer protection, or record-keeping obligations). Usage Data is generally retained for shorter periods unless needed for security or legal reasons.

7. Disclosure and Transfer of Personal Data

We may disclose your personal data to:

• Our service providers and contractors (for example payment processors, shipping companies, email platforms, and analytics providers) who are bound by confidentiality and privacy obligations
• Professional advisers (legal, accounting)
• Courts, regulators, or law enforcement where required or authorised by law
• In the event of a business sale, merger, or acquisition (with appropriate protections)

We may transfer personal data outside Malaysia (for example to cloud servers or payment and analytics providers). Where we do so, we take reasonable steps to ensure that any overseas recipient provides a standard of protection comparable to the PDPA.

8. Security of Personal Data

We implement reasonable technical and organisational measures to protect your personal data from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is 100% secure. If a data incident occurs that we are required to notify, we will do so in accordance with applicable law.

9. Your Privacy Rights (PDPA)

Under the PDPA you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to processing that is based on consent (this may affect our ability to provide the Service)
• Request that we stop using your data for direct marketing
• Lodge a complaint with us or with the Personal Data Protection Commissioner of Malaysia

To exercise these rights, please email info@algaegenius.com or support@algaegenius.com. We will respond as soon as practicable and within the time required by law.

10. Additional Rights for International Users

• EU/EEA residents (GDPR): Where GDPR applies, you may have rights to access, rectification, erasure, restriction, portability, and objection. Contact us at the email addresses above.
• Other jurisdictions: We do not sell personal data for monetary consideration. Submit privacy requests to support@algaegenius.com or info@algaegenius.com.

11. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18 without appropriate consent, we will take steps to delete it.

12. Third-Party Links and Services

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were made. We will notify you of material changes by posting the updated Policy on the Website and, where appropriate, by email or prominent notice. Continued use of the Service after changes constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

Email: support@algaegenius.com or info@algaegenius.com

Algae Genius
Malaysia
Website: https://staging-shop-ag.magnussolutions.services

We will respond to your request as soon as practicable.