Refund Policy

This Refund Policy applies to purchases of ALL45E and other products sold by Algae Genius ("we", "us", or "our") on https://staging-shop-ag.magnussolutions.services. It forms part of our Terms and Conditions.

You have 7 days after you receive the product to request a return or refund. The 7-day window is counted from the delivery date (the date the parcel is received by you or your nominated recipient), not from the date you placed or paid for the order.

1. Overview

We want you to be satisfied with your purchase. If ALL45E is not for you, contact us within 7 days of receiving the product and we will guide you through the return and refund process.

Guest checkout customers may request a refund using the order number and the email address used at checkout. An account is not required.

2. How the 7-day window is calculated

• The clock starts on the day the product is received (courier delivery date or proof of delivery).
• Your request must reach us within 7 calendar days of that date.
• If delivery is delayed, the window still starts when you actually receive the product, not when the order was placed.

3. Eligibility

For a change-of-mind return, items must be:

• Unused
• In original condition
• In original packaging, with seals intact where applicable

Opened or used food products are generally not eligible for a change-of-mind refund. Defective products and products damaged on arrival are handled under section 6 below and are not treated as change of mind.

4. How to request a return or refund

Email support@algaegenius.com within 7 days of receiving the product and include:

• Your order number
• The email address used at checkout
• The reason for the request
• Photos of the product and packaging, if the item is damaged, defective, or incomplete

We will confirm whether the request is eligible and, if a return is required, provide return instructions. Please do not send products back until we have confirmed the return.

5. Refunds

Approved refunds are issued to the original payment method. We typically process refunds within 14 business days after we approve the request and, where a return is required, after we receive and inspect the returned item.

Shipping charges (if any) are refunded only when the return is due to our error, a defective product, or damage on arrival. Partial refunds may apply if an item is used, incomplete, or not in the condition required for a change-of-mind return.

6. Damaged, defective, or wrong items

If your order arrives damaged, defective, incomplete, or is the wrong product, contact us as soon as possible with photos of the parcel, product, and any courier label. We will arrange a replacement or refund.

In these cases you are not responsible for return shipping, and the 7-day change-of-mind conditions (unused / sealed) do not prevent a remedy where the fault is ours.

7. Return shipping

For change-of-mind returns, you are responsible for return shipping costs (non-refundable). For defective, damaged-on-arrival, or wrongly supplied items, we cover the reasonable cost of return or arrange collection.

We recommend using a tracked service and keeping proof of postage. We are not responsible for returns lost in transit if you did not use a tracked method we approved.

8. Exchanges

We replace defective or damaged items where stock is available. Contact support@algaegenius.com to arrange an exchange. If a replacement is not available, we will refund you.

9. Items that are generally non-refundable

• Opened or used food products, except where defective or damaged on arrival
• Change-of-mind requests made more than 7 days after the product was received
• Items returned without original packaging where packaging is reasonably required to inspect the product
• Sale, promotional, or custom items only to the extent permitted by law — defective goods remain eligible for a remedy

10. Malaysian consumer law

Nothing in this policy limits your rights under the Consumer Protection Act 1999 or any other Malaysian law that cannot be excluded. If there is a conflict between this policy and those rights, those rights prevail.

11. Changes to this policy

We may update this Refund Policy from time to time by posting the revised version on the Website. The "Last updated" date indicates when changes were made. The policy in force when you placed your order applies to that order, except where a change is required by law.

12. Contact Us

For refunds, returns, and delivery issues, please email support@algaegenius.com or use the contact form on the Website.

Algae Genius
Malaysia
Website: https://staging-shop-ag.magnussolutions.services